Time is everything and we, at Etizolam-australia.com, understand how important it is for you to get the product on time. To ensure a better service, we have designed this shipping policy that explains entire shipment process we have adopted. Feel free to reach our customer care team if you do not understand the policy or have any queries or suggestions to improve our service.
We have adopted two shipment methods – regular and express shipment. The former takes approximately 10 to 12 business days to ship the products while the latter takes around 5 to 7 business days. All orders are processed are dispatched within 24 to 48 hours once the order is placed. Orders placed on Sundays are processed and shipped on Monday. You will receive a confirmation email with product details and order tracking number as soon as your order is confirmed. Once the order or confirmed and/or processed, it cannot be cancelled. Re-shipment can be done if you will not be present to collect the parcel. However, re-shipment charges need to be paid by you.
Refund and cancellation policy
Cancellation can be processed if the order is not confirmed from our end. We generally confirmed and processed the shipping within 24 hours of order placement. Any cancellation requests made after 24 hours of order placement cannot be entertained.
It is the difficult part of online shopping. However, we have made it easier for our customers. We have designed a customer-friendly refund policy. Following are the guidelines to claim a refund.
- A customer can get 100% refund if the delivery is not made as promised.
- Refund can be claimed if the parcel reaches you in torn or damaged state. In such scenarios, we request our customers to share images of the parcel with our customer care team so that the further can be taken.
- Total bill amount will be refunded if the order is cancelled before its confirmation.
- Refund cannot be claimed, if the parcel is delivered to wrong address provided by the customer.
- Refund is not provided if the delivery is delayed due to natural calamities.
To avoid any hassle, we request our customers to provide accurate mailing address along with contact details.
At Etizolam-australia.com, privacy of our customers is of supreme importance to us. We are committed to safeguard your data such as your bank account details, email address and contact details that you shared with us. This information is not shared with third parties without your consent. This is possible due to the high-end security system we use. Our entire website is protected by advanced security software that helps us achieve this.
Safe security system
As mentioned earlier, we rely on the state-of-the-art security system that captures and locks the data within itself. It is not reachable by any third party. This is how online fraud is prevented.
We will never spam your inbox with unnecessary emails.
No promotional emails
We use your email address to send you emails regarding order confoirmation,. However, we take prior permission from you if we want to send you promotional emails and newsletters.